Saving a struggling business

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The Wharton School’s Introduction to Operations Management course helped Australian learner Tri Suseno save his struggling business – and he’s since completed more than 20 other courses on Coursera. Here’s his story:

I am a businessman, and I own a few businesses. When a business I’d acquired encountered significant bottleneck issues, I was desperate to understand the source of the problem and the steps I needed to take to correct it. I’d read several popular, highly-recommended books, but they didn’t provide the insight our management team needed.

Around that time, I discovered Coursera, and I decided to enroll in a course on Operations Management from The Wharton School of the University of Pennsylvania. That course opened my eyes to the underlying problems in my business, and provided a framework to identify and address bottlenecks quickly. I worked through the course twice, and asked a few people on my management team to join me. We were ultimately able to apply the skills we learned to solve our business problem – in short, the concepts taught by that course helped save my business.

Since then, I’ve continued to take various courses on Coursera. I am quite adept at Matlab and Python programming thanks to the Machine Learning and Introduction to Interactive Programming in Python courses, and I have improved my negotiation skills significantly thanks to several wonderful courses on negotiation. All of these courses have been invaluable to my professional success and personal development, and have played an important role in helping me fill in missing pieces in my problem-solving frameworks.